Privacy Policy

1. Who we are

This Privacy Policy explains how SIJAMA ("Sijama," "we," "our," or "us") collects, uses, stores, and shares information when you use our mobile apps, web services, and related features.

2. Information we collect

Depending on how you use SIJAMA, we may collect the following categories of data:

• Account information (name, phone number, email, login details, profile details).
• Content and activity data (orders, cart activity, messages, support requests, in-app interactions).
• Device and technical data (device type, app version, IP address, crash and diagnostics data, identifiers).
• Location-related data, only when required for delivery, service availability, or selected features.
• Payment-related data needed to process transactions through authorized payment partners.

3. How we use your information

We use data to provide and improve our services, including account management, shopping and delivery workflows, customer support, fraud prevention, and service reliability.

• Provide core app functionality and complete transactions.
• Communicate service updates, security notices, and support responses.
• Protect users and platform integrity (abuse prevention, monitoring, and enforcement).
• Analyze app performance and improve product quality.
• Comply with legal obligations.

4. Data sharing and disclosure

We do not sell personal data. We may share information only in limited situations:

• With service providers that help us operate the app (hosting, analytics, notifications, payments, and support tools).
• With sellers, delivery partners, or other parties as required to complete your requests.
• When required by law, legal process, or to protect rights, safety, and security.
• During a business transfer (such as merger, acquisition, or asset transfer), subject to applicable law.

5. Data retention

We retain personal information only as long as necessary for service delivery, security, legal compliance, dispute resolution, and legitimate business needs. When data is no longer required, we delete or anonymize it where feasible.

6. Data security

We use technical and organizational safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration. While no method is 100% secure, we continuously improve our controls.

7. Children's privacy

If your use of SIJAMA involves users under 13, parent or legal guardian supervision is required. We do not knowingly collect personal information from children under 13 without an appropriate legal basis, such as parental consent when required by law.

If you believe a child under 13 has provided personal information without proper authorization, contact us immediately so we can review and take appropriate action, including deletion where required.

8. Your rights and choices

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict certain uses of your personal data.

• Access or correct your account data.
• Request account and data deletion.
• Request information about how your data is processed.

To submit a privacy or deletion request, contact us at aouranetwork@gmail.com.

9. International transfers

Your information may be processed in countries other than your own. When this happens, we take reasonable steps to protect personal information in line with applicable legal requirements.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date.

11. Contact us

For privacy-related requests, parental inquiries, or user data concerns, use the Contact page or email aouranetwork@gmail.com.